01457 837146

Manufacturing for over 48 years

Manufactured in the UK

Free UK delivery, covering most regions

Price match on any like-for-like quotations

General questions

  • Why choose Benchmaster?

    Benchmaster has been a leading UK manufacturer of workbenches for more than 48 years. The ready-to-use products are crafted and welded by our experienced and professional workforce who ensure customers unique needs are met. We offer a fantastic range of products to suit all needs at competitive prices. We target ourselves to deliver fully assembled products in approximately 10 working days and most cases for no extra cost.

  • What are Benchmaster's opening hours?

    We are open Monday to Friday 8am – 5pm (excluding bank holidays) and closed Saturday and Sunday.

  • Do I get a receipt for purchased goods?

    If ordered via the website you will receive an acknowledgement of payment made and a VAT invoice will be e-mailed or sent in the post.

  • Does Benchmastes keep stock?

    Benchmaster do not keep stock as there are too many variations. Each order received is made to order, uniquely for the customer that ordered it.

  • Where is Benchmaster located?

    Benchmaster is based in a town called Mossley near Ashton-under-Lyne in the North West of England. Visit our get in touch page to find us via Google Maps.

  • Do you offer a Warranty?

    In terms of warranty all our products are guaranteed against faulty manufacturer (this is very rare). We offer a 2-year warranty subject to reasonable wear and tear.

Specification questions

  • What is the gap between the bottom shelf and the worktop on the mobile workbenches?

    The gap between the bottom shelf and the worktop is 610mm.

  • I want to carry out welding work on a steel top workbench, is it possible to have a non-galvanised top?

    Yes. Our standard galvanised tops are made from 2mm galvanised steel sheets but if we are advised that the steel top will be used for welding, we fit a 3mm bright mild CR4 (black) steel top for the same price. We do of course need to be advised on the order.

  • What are the dimensions of the upper shelf?

    The dimensions of the upper shelf is the length of the workbench x 300mm deep and is located 300mm above the worktop.

  • If Benchmaster supply a vice does it come with the bolts to attach to the workbench?

    Yes. Please note for transport purposes vices are not fitted to the workbench but the holes are drilled in the worktop so the vice can be fitted following delivery. The vice is normally located in a cupboard or tied to the shelf.

  • What is the rear lip on the heavy and super heavy duty workbenches for?

    It is a 40mm tall piece of galvanised steel at the back of the workbench to prevent stuff from falling off the back of the workbench. If it’s not required it can be left off at no extra cost, but must be noted on the order.

  • What are the sizes of the Louvre and Tool Panels?

    The louvre panels are 445mm high x 456mm wide. There are 8 locations points from top to bottom and 6 across the width. The tool panels are 438mm high x 456mm wide. There are 12 square holes from top to bottom and 12 across the width. Each hole is 10 x 10mm square.

  • What is the size of the galzanised cupboards?

    The galvanised cupboards measure 600mm x 600mm by the workbench depth.

  • What is the size of the galzanised drawers?

    The size of the galvanised drawer is 457mm x 460mm x 150mm.

  • What is the size of the island socket unit?

    The island unit with twin 13 amp sockets is 240mm L x 100mm D x 100mm H.

  • Do all the standard steel cupboards and drawers come with a lockable door drawer?

    All cupboards come with a ‘cam’ type locking knob that clicks in position. The locking knob has a hole to allow the fitting of a padlock so the cupboard/drawer can be fully locked. Benchmaster do not currently supply padlocks.

  • Do workbenches come with vice plates?

    Not on the medium-duty workbenches as it is unusual to use this workbench with a vice. Yes on all heavy and super heavy-duty workbenches as standard. It is located in the steel frame on the front right-hand side when looking at the front of the workbench. If you would like, it can be located on the left-hand side at no extra cost. The standard vice plate on the heavy and super heavy-duty workbenches is 230mm x 110mm x 3mm.

  • Do the workbenches have levelling feet?

    The medium-duty workbenches have all metal levelling feet with approximately 20mm of adjustment on each leg. The heavy and super heavy-duty workbenches do not have levelling feet as standard but if this is required please ask and we will offer an extra price for supplying all metal levelling feet.

  • What size of steel section is used on the stainless steel workbenches?

    40 x 40 box section that is 304 grade stainless steel.

  • What size of steel section is used on the heavy and extra heavy duty workbenches?

    50 x 50 x 5mm angle steel.

  • What size of steel section is used on the medium duty workbenches?

    38 x 38mm and 25 x 50mm hollow section.

Technical questions

  • Will my workbench support powered machinery?

    Our workbenches can be used to support machinery assuming it is within the UDL weight limit of the workbench. Please note the vibration of machines sometimes makes it necessary, depending on the weight of the machine and the amount of vibration, to reduce the specified UDL of a workbench. Powered machinery must not be used on a steel-topped-only workbench. All powered machinery must only be located either on a 45mm solid wood worktop or a steel worktop on top of 45mm solid wood. If in doubt please contact us.

Dimensions questions

  • When I order a specific size of workbench how exact will it be to dimensions?

    The main dimensions of length x depth x height can have a tolerance of up to plus or minus 5mm. Wood / wood steel top heavy duty benches, the tops have an overhang of 10mm on all 4 sides. So if you placed an order for 2000mm long x 750mm deep the finished size would be approximately 2020mm x 770mm.

  • What are the dimensions of the light rails?

    The standard height is 2100mm from the floor to the top of the light rail and the top of the light rail ‘over hangs’ by 300mm.

  • Are alternate workbench dimensions available?

    Yes but can add to price so please contact us on 01457 837146.

  • Can the standard height be varied?

    Yes for a small charge of £22.00. This must be noted on your order. If you require special heights on packing workbenches, please check with us on 01457 837146.

  • What is the standard height of the workbenches?

    The standard height is 840mm apart from the packing workbenches where the standard height is 900mm.

Delivery questions

  • What is the carriage cost?

    Dispatch values over £150 are carriage paid to most UK mainland destinations. Typical exceptions are highland, islands and inner London areas. Dispatch values over £150 to highland and island areas will have a minimum additional carriage contribution of £50.00 + VAT per item dispatched. Dispatch values over £150 in inner London areas will have an additional carriage contribution of £25.00 + VAT. Dispatch value below £150 will usually have a minimum carriage charge of £17.50 per item dispatched. Benchmaster will never make an addition carriage charge without having included it on an order acknowledgment.

  • Can you give me an estimated delievry time?

    All of our products are delivered using external couriers, so we could only give you a potential day. However if you want a call from the local courier on the day, please request a ‘book service’ when placing your order and we will arrange for you to receive a call regarding your delivery.

  • Can I request a delivery time?

    There is an option to select a different delivery time. Here are the options and costs… Request a AM delivery – £20.00 + VAT. Request a PM delivery – £20.00 + VAT. Saturday delivery – £85.00 + VAT. Delivery between 10.00am – 16.00pm – £30.00 + VAT. Request 7 hour booking window – £20.00 + VAT.

  • Do you deliver at weekends?

    Yes, we can arrange deliveries on Saturdays for an extra £85.00 + VAT.

  • Do you deliver outside of the UK or a non-UK mainland address?

    Yes, delivery costs will be worked out on an individual basis.

  • Can Benchmaster deliver my order to a different address from the one listed on my invoice?

    Yes, please let us know at the time of order and if possible provide a contact name and number for the person who will be taking delivery of the product(s).

  • How long does it take to deliver a workbench?

    Our target is within 10 working days from receipt of order but please note this can vary depending on the current volume of orders and the type of product you are ordering.

  • Are there any restrictions on a delivery?

    No, but be aware of the following: A1: Typically your order will be delivered on a vehicle with a single driver. A2: The courier companies will not carry orders upstairs or use a lift. A3: Deliveries are a ‘kerb side’ delivery, which means the driver is not authorised to carry our products up or down steps or through a building. A4: The driver will not remove packaging or take it away.

Loading questions

  • What is the loading capacity of the static workbenches?

    A1: The medium duty workbenches will support a 500kg UDL (uniformly distributed load) A2: The heavy duty workbenches will support a 1000kg UDL (uniformly distributed load) A3: The super heavy duty workbenches will support a 1500kg UDL (uniformly distributed load) A4: The packing workbenches will support a 500kg UDL (uniformly distributed load) A5: The stainless steel workbenches will support a 400kg UDL (uniformly distributed load)

  • Is 450kg the maximum carrying capacity on mobile workbenches and tool trolleys?

    The standard castors fitted are a set of two swivel braked and two swivel braked castors that carry a maximum load of 450kg. If however a heavier carrying capacity is required, please speak with us as heavier duty castors can be offered once we know the specific requirement.

Pricing questions

  • Do Benchmaster prices include VAT?

    There is an option to select VAT in the top right hand side. Alternatively you can select do not include VAT. VAT is shown at the prevailing rate at the time of order.

  • Will Benchmaster review their prices if products are found cheaper else where?

    Benchmaster work at offering what we believe is competitive pricing. If you do find a cheaper price elsewhere, please contact us and we will gladly look at our costs to see if we can offer a more competitive price for an identical item.

  • Does Benchmaster offer discount?

    Benchmaster will consider discount on multiple orders. Each case is different, so please contact us on 01457 837146 or email sales@benchmaster.uk and let us know geographically where you would like us to deliver. We will then look at our costs (particularly carriage) and offer a discount to reduce your overall purchase price.

How do I place an order?

  • Can I order online?

    Yes. Simply follow the step-by-step process below: a) Browse the product range and choose the one that suits you and add to your shopping basket. b) Choose and select from our comprehensive range of accessories and add to your shopping basket. Please check specific accessories selected will fit within the length of your workbench. If you are unsure, please call us on 01457 837146 or email sales@benchmaster.uk. c) Once you are happy with your order click on the ‘shopping basket’ located at the top of the page and check your order, add any additional comments including delivery instructions and proceed to check out. d) Confirm your contact details, billing and delivery address and select your payment method. e) Complete your order based on the selected payment method you requested and accept our terms and conditions.

  • Can I order over the phone?

    Yes, simply call us on 01457 837146. Our friendly staff will be able to help and advise you on any particular questions or if you are unsure about what you want to order.

  • Can I order by email?

    If you prefer to order via email, simply email sales@benchmaster.uk. We target ourselves to answer emails within 24 hours of the initial request.

Payment method questions

  • Can I pay by card?

    Yes, debit and most credit card payments are welcome online or over the phone. We currently don’t charge for using a credit card.

  • Can I have a proforma invoice?

    Yes, there are a number of ways to request a proforma invoice. Simply select ‘Proforma Invoice’ for your preferred payment method at the checkout, email sales@benchmaster.uk or call us on 01457 837146.

  • Can I open a credit account?

    We offer a credit account facility to businesses who have a good credit history. Please call for more details on 01457 837146 or email sales@benchmaster.uk

  • Are my payment details secure when making a payment on your site?

    Yes, through our Payment Service Providers Sage Pay and PayPal. Sage Pay provides a secure payment (level 1 PCI DSS) for processing payments.

  • Large value orders

    On large value orders (£10,000 +) Benchmaster seek a deposit + stage payments. For more details, please contact us.

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